Return & Refund
Return & Refund Policy
ALL SALES ARE FINAL!!!
How does MomsFamilyGifts.com handle returns?
Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:
- Change of mind
- Items ordered in error (including wrong quantity, design, or variant selected)
- Exchanges for an alternative design, product or size
- Not as expected items
- Unwanted items
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 3-5 business days to produce as we need to check for defects before shipping.
All Sales Are Final!!!
We do not accept any returns, exchanges or refunds unless the item is defective or damaged.
Cancellation and Modification after an order is made is NOT guaranteed!!!
Strictly no returns or exchanges and refund unless there are defect(s) in the product(s) ( including when you use the coupon to buy)
No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.
If you have a question, contact us at: firstname.lastname@example.org
If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
Shipping fee will NOT be refundable once the item has shipped.
Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
Our return policy lasts 30 days. If 30 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.
For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
For Order Return enquiries, please email email@example.com
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant. It may take from 2 up to 5 days.
Late or missing refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at: firstname.lastname@example.org
If for some reason you don’t love your order, contact us and we’ll do everything we can to make it right. You have our 100% Satisfaction Guarantee.
For additional questions, please contact: email@example.com